LANSING, Mich. (WOOD/AP) — The Michigan Secretary of State’s Office says it will waive late fees on licenses and registrations expiring Friday as the agency works to fix an issue with its computer system preventing statewide transactions.
” target=”_blank”>according to a tweet by the Secretary of State’s Office.
The Secretary of State’s Office alerted customers to the service outage around 9 a.m. Friday on Twitter.
The agency said all branch offices and its website were affected. People use the website and branch offices to renew their vehicle registration, driver’s license and to conduct other business.
Since it launched in 2011, ExpressSOS.com has conducted 9.6 million online transactions.
Secretary of State spokesman Fred Woodhams said it’s not clear what caused the problem, but the office’s outdated mainframe computer system played a role. He says the agency will move forward with a new contractor after HP “failed to deliver.”
The state paid more than $30 million to Hewlett Packard in what is known as the “BAM” project, short for Business Application Modernization.
The contract was originally awarded to Electonic Data Systems (EDS), which was eventually purchased by HP. However, HP was fired by the state in October 2015 before a third project was completed, citing missed deadlines and problems with the $40 million project.
Services were restored shortly before 3 p.m. Friday afternoon.