Wells Fargo rolls out review program for victimized customers

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GRAND RAPIDS, Mich. (WOOD) — Customers victimized by Wells Fargo’s predatory practices have a new resource to ensure they’re being properly compensated.

On Thursday, Michigan Attorney General Dana Nessel announced Wells Fargo’s rollout of a consumer compensation review program. The program allows people who haven’t been completely compensated for the bank’s costly actions to ask for additional review by a Wells Fargo team for additional possible relief.

Wells Fargo agreed to the program as part of the $575 million settlement it struck with attorneys general nationwide to resolve accusations the firm violated consumer protection laws. Nessel said Michigan is getting $5,235,476 in the deal, $2 million of which she wants to use for the state’s priest sex abuse investigation.

Wells Fargo was accused of opening millions of accounts and enrolling customers in online banking services without their knowledge or consent and improperly charging and crediting auto loan and mortgage customers.

Wells Fargo customers can check in on the remediation at any of the following phone numbers:

  • Unauthorized Accounts/Improper Retail Sales Practices: 1.844.931.2273
  • Improper Renters and Life Insurance Referrals: 1.855.853.9638
  • Force-Placed Collateral Protection Auto Insurance (CPI): 1.888.228.9735
  • Guaranteed Asset/Auto Protection (GAP) Refunds: 1.844.860.6962
  • Mortgage Interest Rate Lock Extension Fees: 1.866.385.5008

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