DTE agrees to $840K fine in shut-off snafu

generic DTE Energy 2017 AP file_1546201619016

DTE Energy is shown in Detroit, Thursday, May 18, 2017. (AP Photo/Paul Sancya)

DETROIT (AP) — A mess over billings and improper shutoffs has led to an $840,000 fine for DTE Energy.

State regulators approved the settlement earlier this month. Sally Talberg of the Michigan Public Service Commission says the commission has “great concern when utilities violated consumer protection rules.”

The investigation began a year ago, months after DTE began using a new billing system. The commission received complaints that power was being improperly shut off. More than 4,000 customers did not receive a proper shut-off notice for nonpayment.

DTE has agreed to refund all deposits and reconnection fees. The utility also will be audited over its shut-off procedures until 2020.

A group known as the Residential Customer Group watched the case and objected to the settlement. Michelle Rison says the fine isn’t high enough, especially when some shut-offs occurred during cold weather.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Top Stories On WOODTV.com

Know something newsworthy? Report It!