Consumers Credit Union returns overpayments after error

Kalamazoo and Battle Creek
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OSHTEMO TOWNSHIP, Mich. (WOOD) — Consumers Credit Union says it has returned payments that were accidentally withdrawn.

After News 8 heard from several customers who noticed multiple payments to their credit union loans, Consumers the Oct. 17 problem happened because its payment file was mistakenly posted twice. As a result, some payments were made twice.

Consumers said it caught the error right away and returned all the duplicate payments. Consumers promised to refund any fees charged by other institutions as a result of the mistake.

The credit union said anyone with problems should reach out to it directly.

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