WALKER, Mich. (WOOD) — Problems with debit card transaction at Meijer stores Tuesday had many customers saying “here we go again.”
The sign went up Tuesday morning on the doors of Meijer stores, including the company-owned Bridge Street Market, warning customers it wasn’t taking debit card transactions.
Within hours, the problem was resolved. A Meijer spokesman said the issue was related to Chase Bank’s debit card processing system.
“When it happened, we quickly switched to cash/credit only at our stores (no PIN/Debit) to protect our customers. The issue has since been solved by Chase and our stores returned to accepting all types of payment a while ago,” said Meijer spokesman Frank Guglielmi in a statement.
Meijer’s latest plastic problem comes as customers are still trying to resolve issues that date back over two weeks ago.
Diane Stone’s problems are familiar. It happened on May 21 during a shopping trip to the Meijer in Plainwell.
“They couldn’t take debit transactions but they would run it through as a credit if your card allowed. And I know my card allows through my financial institution,” said Stone.
But the credit option didn’t work either, so she wrote a paper check.
“I have on one page, where it went through my account with the electronic check. And then where it went through two other times on my debit account,” Stone said, reading from the bank statements she’s using to try to correct the overcharges.
The end results mean Stone has paid close to $1,000 for purchases that were supposed to add up to just over $300.
Since then, she’s been back and forth with Meijer, her bank, then back to Meijer.
“I would say the last contact I had with them they were actually rude,” said Stone.
And there’s still no resolution.
“When I called them, they have more or less washed their hands with it. ‘Not our problem.’ Very frustrating,” said Stone. “Meijer is the ultimate party responsible. I don’t know what the holdup is.”
After fielding multiple e-mails from customers with similar problems, News 8 reached out to Meijer but has not heard back yet.
In the meantime, Meijer shoppers like Diane Stone are rethinking their shopping habits.
“I’d like to keep the business local with Meijer,” said Stone. “But we’ll see where this goes.”