GRAND RAPIDS, Mich. (WOOD) — A Grand Rapids toy company is being investigated by Michigan Attorney General Dana Nessel.
Planetary Toys and its website, Treasure Trove, had almost 90 complaints filed against it with the Better Business Bureau, the Michigan Attorney General said in a Thursday release.
The Attorney General’s office says it has issued a Notice of Intended Action against the company. It says the company allegedly violated Michigan’s Consumer Protection Act.
The NIA says complaints filed against the company shows it often charges people for products but then does not send them the items or sends them a less valuable product. It also said very few customers were able to get a refund.
Planetary Toys also listed an address that is not valid and a phone number that is disconnected on its website, Treasure Trove.
The company operates out of its owner’s townhouse in Kentwood near 60th Street and Kalamazoo Avenue.
When Target 8 investigators showed up, there was a stack of boxes on the porch.
We also witnessed two package deliveries from UPS and USPS within an hour.
Jon Furdek, the owner of Planetary Toys, denied all accusations to Target 8, blaming any problems on COVID-19 delays and supply chain issues.
“We’re doing our best to keep up with everything as much as we can,” said Furdek, standing on his front porch. “We’re getting things shipped as fast as we can. We’re getting everyone’s orders out. As product is becoming available, we’re shipping it out.”
Furdek attributed the deluge of complaints to two groups on Reddit blasting him over the delay of a product’s release.
“There were two products that were supposed to come out this summer. They kept getting delayed. The released dates are given to us directly by the manufacturer. So, we’re going off that,” he said.
As for the bogus address on Furdek’s website, the 31-year-old seemed confused and said he did not know how the address got there.
The Michigan Attorney General recommends researching sellers, doing a reverse image search online to check where the item comes from and to compare prices with other sellers. More tips on avoiding holiday scams can be found at Michigan.gov.