DTE finishes repairs, continues to restore gas services to GR customers

Grand Rapids

DTE crews working to fix equipment in Grand Rapids that caused hundreds of customers’ natural gas to be turned off. (Feb. 24, 2021)

GRAND RAPIDS, Mich. (WOOD) — DTE Energy said crews have repaired its natural gas delivery system after an equipment malfunction left hundreds of customers in Grand Rapids without natural gas.

According to DTE, the repairs were completed around 1 a.m. Thursday then crews have been re-lighting customers’ natural gas appliances. As of 6 a.m. Thursday, more than 200 of the 530 affected customers had services restored. Crews expect to have the majority of customers fully restored by 12 p.m. Thursday.

The utility company said Wednesday night the natural gas outage impacted 530 customers in Grand Rapids in the area of Knapp Street NE and Perkins Avenue NE. Officials said it sent out recorded calls to all impacted customers and reached out individually to seniors in the area.

DTE provided guidance to its affected customers:

  • Gasoline power generators should not be used inside homes to avoid carbon monoxide poisoning.
  • DTE is helping with hotel costs. Call them at 1.800.477.4747 for help with reservations.
  • Space heaters and blankets became available at 9:30 p.m. Wednesday at Community Recovery Care Center at 2340 Dean Lake.
  • Those staying in a hotel should turn off their water at home to avoid frozen pipes.
  • DTE crews may ask to access to homes during the night to relight appliances. Do not open doors for anyone without DTE identification. Those staying in hotels overnight will be contacted for relighting arrangements.

Several warming centers in Grand Rapids will be open Thursday:

  • Degage Ministries at 144 South Division
  • Mel Trotter Ministries at 225 Commerce Avenue SW
  • Mel Trotter Ministries at Purple East at 250 Ionia Avenue SW
  • Exodus Place at 322 Front Avenue SW
  • Heartside Ministries at 54 South Division Avenue

DTE has apologized for the inconvenience.

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