GRAND RAPIDS, Mich. (WOOD) Breastfeeding may seem like the most natural thing in the world, but that doesn’t mean it’s always easy – especially in the beginning. This is true for both first time moms and seasoned ones. Spectrum Health Women’s and Infant Services staff works to provide as much breastfeeding support as they can while the mom and new baby are in the hospital. But many moms struggle with breastfeeding issues once they go home. Spectrum Health is the first hospital in Michigan to now offer lactation support through telemedicine to moms in the comfort of their own home.

Through MedNow, Spectrum Health’s telemedicine program, a lactation peer counselor will talk with the mom via secure video to guide and coach her through any struggles she may be experiencing. The typical visit is between 15 and 20 minutes long and is done from the comfort of the mother’s home.

MedNow allows mothers to have a face-to-face video visit with a certified lactation peer counselor, who will provide support and coaching. The service is great for any mom with breastfeeding questions. It is also ideal for mothers who had C-sections who are unable to drive for several days after leaving the hospital.

Anyone who is breastfeeding is eligible for the service. All you need is a smart device, wireless internet access, and an e-mail address. Best of all, it’s free!

To schedule a video visit, call the lactation warm line at (616) 391-9437. You will need to provide your name, date of birth, phone number and email address. It also helps to get a brief description of the issue. You will then receive an email invite with the appointment time and step by step instructions on how to connect. At the appointment time, the mom would call in and will be assisted by a Lactation Peer Counselor.