GRAND RAPIDS, Mich. (WOOD) — Grand Rapids City Manager Mark Washington announced Monday service changes and updates following Gov. Gretchen Whitmer’s stay-at-home order.

Monday, Gov. Gretchen Whitmer ordered Michigan residents to stay home for at least three weeks to slow the spread of coronavirus. The order took effect at 12:01 a.m. Tuesday.

City workers will be able to provide services by email, phone or 311 Customers Service. The following buildings are closed to walk-in services until April 14:

  • City Hall
  • Grand Rapids Development Center
  • All Grand Rapids Fire Department stations
  • Grand Rapids Police Department Headquarters
  • Mobile GR-Parking Services Department
  • Parks and Recreation and Public Works departments
  • Water Resource Recovery Facility
  • Water Administration Building

Residents who need police services are asked to do the following:

  • File a report online or by phone.
  • Tell 911 operators if anyone in their home is sick or under quarantine.
  • Meet officers outside their home and stay 6 feet apart.

The new filing deadline for 2019 City of Grand Rapids income tax returns is July 31. More information can be found online.


Those changes include:

  • A new temporary free parking zone program for downtown and neighborhood drop-off and takeout services. More information can be found online.
  • Suspending meter parking enforcement until further notice and focusing on safety violations with specific attention to medical facilities, GRPD and areas with food pickup services.
  • Suspending enforcement in residential parking permit zones.
  • Halting enforcement of the seasonal odd/even and same-side parking restrictions, which were scheduled to end April 1.

DASH service changes effective Tuesday, March 24 include:

  • DASH West is 15-minute frequency.
  • DASH North is 20-minute frequency.
  • It will operate from 6:30 a.m. to 6 p.m. Monday through Friday.


Other moves the city has made include:

  • City commission meetings are postponed until April 14.
  • The planning commission’s March 26 and April 9 meetings are postponed.
  • Water services will not be shut off through April 30 and accounts in shutoff status will be restored.
  • The city’s yard waste drop-off site won’t reopen until April 14.
  • All special event permit services are suspended.
  • Public engagement is postponed.
  • Rental certification inspections of all types are suspended.
  • No new applications for Community Development Block Grants contracts.
  • Residential inspections are suspended expect in the case of an emergency health, safety or welfare concern.

Many city services are still up and running:

  • 311 Customer Service (Recommended as first place to contact)
  • 61st District Court (Service changes can be found online)
  • Building inspections
  • Cemeteries
  • Construction inspections
  • Code enforcement
  • Dispatch
  • Fire
  • Mobile GR-Parking Services
  • Park maintenance and forestry
  • Police
  • Public Works
  • Refuse and recycling
  • Sewer
  • Streets
  • Street lighting
  • Water

Online: City activities and events updates