AAA flooded with calls amid COVID-19 outbreak

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In this March 30, 2018, file photo, a motorist waits at a traffic light while the waxing full moon rises in the distance in Overland Park, Kan. (AP Photo/Charlie Riedel, File)

GRAND RAPIDS, Mich. (WOOD) — Auto insurance payments are among the list of bills people may not be able to cover this month as many are out of work due to the coronavirus outbreak. 

Lori McDonald, a local auto insurance agent with AAA told News 8 they have been flooded with calls from clients worried about not being able to make their monthly payment. 

McDonald said they can offer solutions to help lower payments for clients in a financial pinch. 

“For example, if there’s a three-car household, maybe they don’t need to drive all three cars,” McDonald said. “They can put one or two (cars) in storage and save themselves on their premium and they’ll still be able to afford their payments.”

Howard Hughey, spokesperson for AAA, says the company has a program to offer flexible payments.

“We understand that many are in difficult circumstances and if they need to discuss their payment options, they can reach out to their agent or by calling 877.288.4546 as we want to support our insureds and members during this unprecedented time,” he said.

To contain COVID-19, AAA is asking its clients to communicate with agents by phone or online during this time. 

Editor’s note: A previous version of this story had information about payment options provided to News 8 that turned out to be incorrect. The erroneous information has been removed. We regret any confusion.

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