GRAND RAPIDS, Mich. (WOOD) - Consumers Energy now says despite some recent confusion, customers using its Budget Plan do not have to pay their regular monthly bill this month if their statement shows a $0 balance.
In recent weeks, some accounts have shown $0 balances for many customers who thought they owed money. Monday, Consumers Energy spokesman Rogers Morgenstern told 24 Hour News 8 it was a "billing error" and that customers did owe their typical payment.
But Tuesday, Morgenstern said in a release that cooler-than-normal temperatures have caused an accumulation of credit for for some Budget Plan customers, who typically pay equal monthly payments each month throughout the year. Essentially, those customers were paying for power they weren't using, so the difference was credited to their accounts.
This resulted in the $0 balance for bills issued in June or July that would have been due in July or August.
Morgenstern said that Budget Plan customers whose bills show a $0 balance do not owe any money for that billing period.
Anyone with questions can call Consumers Energy customer service at 1.800.477.5050 or emailing firstname.lastname@example.org.
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