GRAND RAPIDS, Mich. (WOOD) - The Affordable Care Act website will be taken down this weekend so experts can try to fix some of the glitches in the system.
The website was unveiled in the beginning of October, and millions of Americans have been struggling to use healthcare.gov to shop for health insurance.
Not only are the users having problems with the system, but health insurance companies have also run into technical glitches.
Insurers say they've only received a handful of applications and they're getting duplicate applications, missing information and data without a time stamp.
A representative from Priority Health, a Michigan insurer said it's an issue for consumers.
"We talked to one gentleman who had not received the confirmation that he anticipated on the exchange website so he hit submit a couple of times and was concerned that he enrolled in multiple plans," said Joan Budden.
24 Hour News 8 also spoke with Representative Fred Upton about the website.
"They're worried about their personal information and that this is a hackers delight and not secure. Secondly, there's already been millions of stories now that show sites aren't ready and people aren't ready to navigate them," said Upton.
The White House defends the site and said the issues will be fixed.
"Those challenges are being addressed and progress is being made and people are enrolling across the country," said Jay Carney.
The White House plans to roll out the Spanish version of the website next week.
GRAM Christmas Tree Lighting ceremony in front of a festive downtown crowd at Rosa Parks Circle Friday night.
Two people were taken to the hospital after one vehicle crossed the center line, causing a head-on crash in Ada Township Friday night.
A mob of people hit the streets and set fires in East Lansing in the wake of Michigan State's win over Ohio State Saturday night.