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GRAND RAPIDS, Mich. (WOOD) - A West Michigan woman fell prey to one of the top scams inrecent times, but it's turned out to be a reasonably happyending.
On April 7, Doris Johnson ordered an EverBrite teeth whitening product after seeingtestimonials about how quickly and well the product worked. Shewanted their free trial because she drinks a lot of tea.
She ordered the product online, but she never received herorder, even though her account was charged on April 16.
"They have got $90 out of me that they don't deserve," she told24 Hour News 8.
She called her bank, but she couldn't do anything because sheauthorized the withdrawals. She cancelled her debit card so shecouldn't be charged again, and she's had a few autopayments thatshe's had to change.
Johnson needed to cancel within 10 days, but since she never gotanything she didn't know if she liked the product or not. That lefther no time to cancel within the time period. And the fine printnotes EverBrite will continually refill the order each month -- for$87 each time -- until you cancel.
She was told she'd get an e-mail from the company on how tocancel, but never got one.
"I just hope that other people don't fall for it. I figure Ihave had a $90 lesson to not order anything on the Internet unlessI am very familiar with the company," she said. "I have orderedthings before and never had a problem. I wasn't looking that I wasgoing to have a problem. It looked very legitimate and I know theseproducts are out there and so I just felt it was a good idea to tryit."
There are many complaints online about EverBrite, and the BetterBusiness Burea gives it an F rating because of 117 complaints thecompany has not responded to. And despite the best efforts of 24Hour News 8, the only number we could find was an 800- number to acall center.
Johnson lives on Social Security and $90 is a "good sized" dentin her budget.
"It certainly looked very good, looked like a great deal," shesaid, but added, "I mean, this has got to be a real scam."
She wasn't able to get a refund. But, after being contacted by24 Hour News 8, a company representative said they would refund hermoney back into her bank account within 10 business days.
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