GRAND RAPIDS, Mich. (WOOD) - 24 Hour News 8 contacted four providers to get answers for somefrequently asked questions about watching local TV stations.
Q) What is the least expensive, most basic offering you have, and how much does it cost?
AT&T: For $49 per month, we offer U-family orU100 with AT&T U-verse. Also, U-family includes an HD-ready DVRand U100 includes an HD receiver.
Dish Network: We recommend the Classic Bronze 100package, which has more than 120 channels and is just $14.99/monthwith local channels for the first six months. After that,it’s $39.99.
Charter: Our main offer for customers for DTV is9.99 Basic Cable for 12 months. This is a savings of $10 per monthor $120 for the first year.
DIRECTV: The lowest package that we offer is theDIRECTV Family package for $29.99 per month, which offer 50channels. However, the best value package, and the one mostcomparable to cable is the DIRECTV Choice Package -
Q) What is the wait time for install in the West Michigan area?
AT&T: We’re working with customersindividually to schedule installation appointments as soon as wecan.
Dish Network: We are asking customers to call inand ask about our same day and next day installs, which we’redoing as capacity
Charter: For those analog antenna viewers who havenot prepared for the transition, they can call us at 1-888-GETCHARTER for a cable TV connection, in order to avoid anyinterruption in viewing local stations.
DIRECTV: It depends on the market and the level ofdemand in that market, but it can range from three to seven days,or earlier in some cases.
Q) How many calls have you got the past week or two about this type of service?
AT&T: We’ve appropriately staffed ourcall centers based on the amount of customer calls we’ve beengetting over the past few weeks.
We’re definitely seeing interest from local consumers onour all-digital TV options. Any consumers interested in becoming aU-verse TV customer can call (800) ATT-2020 or visit a local retailstore for additional U-verse information, to place an order or setup an installation appointment.
Dish Network: Unfortunately, we can’tquantify that. We’ve had an increase in calls, and suspectit’s related to the transition, but can’t confirm.Sorry about that!
Charter: (Did not provide answer).
DIRECTV: Still waiting for data on this.
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